How not to do tech support or ‘When Evernote acts like Comcast’
Back on January 7, I emailed Evernote’s support team to tell them about a bug. Evernote automatically converts single quotes into angled quotes like this:
A subtle difference? Absolutely, but not to a compiler. This “feature” of Evernote made it impossible to use their software for saving snippets of code for later reference (something I do often).
January 8, the support team replied:
We appreciate you taking the time to send us this error, however, our text editor uses a kind of HTML language, and therefore it can get a bit “confused” if there is conflicting style information like coding in a note. We will be sure to pass on the information you’ve provided to the product development team for review, but unfortunately this is not something I can fix for you at this time.
Ignoring the “conflicting style” comment (we’re talking...
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